Shipping Times and General Information

UPDATED SHIPPING POLICY - For the protection of our customers, we are defaulting all shipments to the billing address on file with your credit card. If you need a shipment to be shipped to an alternate shipping, please follow these steps:

1. contact the bank that issues your credit and add the address you want your package shipped to as an "alternate shipping address"
2. contact us via phone during business hours or by email and we will verify the alternate shipping address through your bank.

If we are unable to verify your alternate shipping address with your bank in 5 business days, we will automatically ship your package to your billing address that is on file with your credit card. This is for the protection of our customers and to prevent potential credit card fraud.

We ship to all 50 states and military APO/FPO addresses.  For all US shipping addresses, each additional item is shipped (ground shipping only) FREE!

Before we can ship, we process your orders to verify availability of your product(s), shipping selections and credit card information.  We process most orders within 2-3 business days and will contact you if necessary.

All shipments of orders received on weekends are processed the immediate Monday, including priority shipments.  All shipping time estimates are in business days.  Ground shipping is estimated to be 1-5 business days depending on your location.  We are shipping out of Southern California.  Packages are sent out using UPS or FedEx.

Please note that larger orders can possibly take longer to prepare and ship due to the time required to inspect and pack your order. All orders are inspected and packed by hand. 

Shipping Costs:

United States Addresses

How will you contact me regarding my order?

Immediately after you place an online order, we will send an automatically generated acknowledgement.

You will receive confirmation of preparation of shipment within 1-2 business days which contains your tracking number, or be notified of any delay at that time.  Availability of items is subject to stock on hand and/or availability of items from manufacturers.  Credit card transactions are subject to verification by issuing the bank.

How do I track my order?

For United States domestic orders, please check your email for your shipping carrier and tracking number to find the location of your package.  Please allow up to 72 hours after you have received your email with your tracking number for the shipment to be processed.

Shipping Areas and Restrictions

CutesyGirl.com ships to all 48 contiguous states using UPS/FedEx..  All UPS/FedEx ground shipments come with a tracking number and are fully insured up to purchase amount.

Customers with PO Box addresses, that reside in AK, HI, GU, PR and other territories outside of the continental United States, will also receive free combined ground shipping.  Please note that your package will be shipped out using USPS Priority Mail.  Your shipment will be sent with a delivery confirmation only.  To view the status of your package, please visit www.usps.com.  Packages sent out using USPS can take considerably longer than UPS/Fedex shipments. 

Undeliverable Packages

Occasionally packages are returned to us undeliverable.  When a carrier returns an undeliverable package to us, we will immediately contact you for an updated reshipment address.  If we do not receive any contact within a week of the package being returned, we will issue a refund less the shipping costs.

Incorrect Address

We ship all packages based on the address that you entered during checkout.  Please make sure that the address you enter in is correct. 

If you are a private mail box holder (you have a mail box that is not located in a US Postal Office), do not use "Box" for your mail box number, instead use # or PMB.  This will insure that your package will be shipped using UPS or FedEx and you will have the safety of a tracking number and insurance.

Advice on Receiving Your Package

Packages that contain more than $300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required.  Please note that required signatures for any package regardless of value costs extra and is not a standard option.  If you must require a signature confirmation for your order, please contact us to place your order. 

Your delivery driver may or may not leave your package at the door or around your house if no one is home.  If you do not want a package to be left unattended, please leave a note at the door for the driver to not leave it unattended.  If you reside in an apartment complex or have friendly neighbors, you can leave a note instructing the driver to leave the package at a leasing office or at a neighbors.

For more detailed information regarding our INTERNATIONAL SHIPPING policies, please visit here